How does our “Softub TLC Service” service work?

Step 1

Get in touch to discuss the age of your Softub. We would normally recommend you start to have your Softub motor unit serviced after your warranty has finished or no older than 3 years old. You can, however choose to have it inspected at any age if you wish.  We will then need to arrange for the motor to come into us. You may either drop the motor, send by courier (we can arrange this, see below) or we can arrange to collect your motor, subject to distance. Please contact us for the best option for you.

How our Collection by courier works

Step 2

If you want to us arrange collection we will send you a Softub box for the perfect fit!

Remove your Softub motor unit from your Softub, box up and advise when ready for collection.

We will then book a courier to collect the motor from your address. (please note standard delivery to us does not include insurance, this is extra)

The services we offer

Step 3

What we do on receiving your Softub Motor unit

Platinum Service

£ 195

Per Year
  • Check the relay and replace.
  • Check the light transformer works. (additional cost if needs replacing)
  • Check all the wiring for signs of damage. (additional cost if wiring needs attention)
  • Check the capacitor and replace.
  • Check the condition of the Noise Reduction Foam and advise. (This sometimes disintegrates over time)
  • Check for visual sign that impeller and shaft are in good order- no obvious signs of a leak.
  • Wet test unit and check Impeller seal is not leaking, and all other joints/seals are water tight.
  • We will also clean the motor fabric and apply a special protector.

We would recommend this service if your Softub is about 3 years old. After this service we would then recommend our Gold Service for the next two years.

Gold Service

£ 95

Per Year
  • Check the relay. ( additional cost if needs replacing)
  • Check the light transformer works. (additional cost if needs replacing)
  • Check all the wiring for signs of damage. (additional cost if wiring needs attention)
  • Check the capacitor. (additional cost if needs replacing)
  • Check the condition of the Noise Reduction Foam and advise. (This sometimes disintegrates over time)
  • Visual check of impeller and shaft are in good order- no obvious signs of a leak.
  • Wet test unit and check Impeller seal is not leaking, and all other joints/seals are water tight.
  • We will also clean the motor fabric and apply a special protector

We would recommend this service one year after our Platinum service has been carried out.

Transparent Pricing

Step 4

The cost to send you a Softub box, have the motor sent to us and then returned to you is £38, plus Service cost.

If you arrange to send the motor to us there will be a charge of £19 to return the motor to you, plus any service cost.

The above carriage costs do not include insurance. Please contact us for a price if you would like this.

If you can arrange to drop the motor, then you can avoid any carriage costs!

If you live within 20 miles from our base in South Leicestershire we can arrange to collect your motor and return it to you. Please contact us for a quote

The cost of this “Softub TLC Service” is £195 inclusive of VAT.

NOTE: – A leaking impeller may not be noticed for some time but will get gradually worse and can lead to an irreparable shaft. The water escape can also lead to damage to all the electronic equipment.

Payment

4. After completing the service, we will forward an invoice. Once payment is received we then arrange to get the motor unit back to you. All or work comes with a 12 months parts and labour warranty. If you decide within 6 months of the service that you would like to buy a new one from us we will discount the cost of the service against the new Softub.

If you would prefer to part ex-change your old Softub for a new one, please contact us for a no obligation quotation.

PLEASE NOTE: – We no longer repair the old analogue type of Softub hydromate unit. Please call if you are not sure what type you have

Contact us now: – 0116 220 2025 email: – info@softubservicing.co.uk

Enquire today