Here are some common problems we come across with Softubs: –

Q. The motor unit keeps turning on and off in short cycles?

A. This is most likely to be the circuit board or relay or possibly both.

Q. The tub is overheating?

A. This may be the temperature sensor or the circuit board.

Q. The unit keeps tripping when I switch it on?

A. This could be the circuit board or the actual motor unit

Q. When the unit turns the motor unit makes an unusual noise and does not start?

A. This could be several different things including, loose split nut or O ring needs replacing, pipe has come of another pipe, the seal on the impeller needs replacing. The upper plumbing pipe has a hair line crack in it. (this can occur after removal of motor unit from the tub).

Q.The light does not work when I press the light button?


A. It is very rare for the LED lights to fail and is most likely the light transformer in the motor unit. Occasionally it could be the top controller light button, but most likely to be the light transformer.

Q. The motor runs but no water is been pumped into the tub?


A. This could be problems with the impeller, and may need replacing. The shaft could be corroded or the bearings may need replacing.

Q. There seems to be a leak from one of the pipes on the tub side?

A. If you have left your Softub full of water over winter, the water in the pipe work may have frozen and caused a hair line crack. Call for advice.